Frequently Asked Questions

How to contact Customer Service?

You can reach out to us from Contact Info page.

What is your Return Policy?

Here is the link to our return policy.

How can I cancel an item?

Please refer to our cancellation policy here.

Can I ship to a PO Box?

No. We don’t ship to PO Box address.

Can I ship to a military base?

Currently, we don’t ship to military base addresses.

What does it mean if my item is on back order?

When an item is available for purchase but on back order, at the top right of the product page you will see the expected delivery date of the item. Delivery dates are subjected to change depending on logistic constraints. If you have any other questions about your order Contact Us.

What shipping options are available?

We offer flat rate shipping for all 48 contiguous states $15 for orders less than $79 and $30 for orders +$79. We do not offer shipping to Hawaii, Alaska, Puerto Rico, Canadian addresses or international countries.

Do you offer special deliver or local pick-up?


Can I delay the shipment of my order?

Please contact our customer care.

What payment methods are available?

Pay Pal, Visa, MasterCard, and American Express.

What services do you offer for Business or Local Designers?

Contact us for more information on services we offer.

Do you have a store location and hours?

No, we have a warehouse fulfillment center and corporate offices located in Dallas, Texas.

When I submit my credit card information online, is it secure?

Hives and Honey has sophisticated encryption and authentication tools to protect the security of your credit card information, and we will do our best to protect its security on our systems. To help ensure others will not have access to your credit card information while on our website, we urge you to sign off your account and close your browser window when you have finished your visit, especially if you are sharing a computer with someone else or are using a computer in a public place.